Common Questions
-
How do I check in?
You will be escorted to the reservations desk where you will need to present your reservation number and a valid credit card.
-
When can I check in?
Check in days are Friday, Saturday, Sunday, and Monday. Stays are in 7 night increments. Check in at 5:00 pm and out at 10:00 am.
-
Is there internet wi-fi available?
Yes, all of the units and most of the property has free internet.
-
Where do I get groceries?
LaPlaza on property has an assortment of grocery and meat items as well as a bakery for breads and pastries and a section for hand-made candies. There’s also a section with frozen yogurt. You always have the option to go to the Wal-Mart by taxi.
-
Is there a children’s section and/or babysitting?
The Kids’ Club is available for children 5 to 12 with swimming and various supervised activities. Babysitting is available day and evening with vetted persons.
-
Is there an adults’ only pool?
Yes, there is an adults only pool as well as many other pools, including a lazy river and two wave pools and a children’s section.
-
Is an all-inclusive available?
No, it’s not.
-
Is there a fee for the gym and spa?
Use of the gym and water areas of the spa are included in your reservation. If you use the gym, please wear sneakers.
- Please view our Welcome page for the health and safety videos at the bottom of that page.